Terms & Conditions

These are the terms and conditions of our agreement which apply to all purchases of products by you from PerformanceOilsLtd.co.uk, via this website and you should read them carefully. It is possible that we may vary these terms time to time and therefore you should check them before you make a new purchase.

DESCRIPTIONS

To the best of our Knowledge, the product descriptions on this site are accurate and up-to-date. We include images of products on our site to help with your selection. However, slight variations, for example, in colour, should be expected. All measurements and weights are approximate.

TRADING NAME

PerformanceOilsLtd.co.uk is the trading name for Performance Oils Ltd.

ACCEPTANCE

We will notify you of our acceptance of your order by email shortly after we receive it and at that point a binding agreement between us will be in place on these terms and conditions.

The customer shall inspect the goods within a reasonable time after receipt of goods. Should we not hear from you within 5 days it shall be deemed that the goods are of a satisfactory condition and are fit for their purposes, this will in turn lead you to being unable to return or reject the goods at a later date. This however does not affect your statutory rights.

Deliveries can be made worldwide. All goods must be signed for by an adult aged 18 years or over on delivery.

Delivery charges and estimated timescales are specified in the ordering and delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable.

BACK ORDERS

If the product you have ordered is not in stock we will email you to let you know, at this point you have the option to cancel your order, wait for the item (we will gladly give you an idea how long) or we’ll happily substitute the item for you if you are concerned please do not hesitate to contact us; you can reach us by email, telephone or fax.

HASSLE-FREE RETURNS

PerformanceOilsLtd.co.uk is dedicated to offering the highest levels of quality and service.

You may return any item that you are not completely satisfied with, as long as it is unused (seals and caps intact) and in its original packaging within 5 working days from the day after the date of delivery. Should you wish to return a product please contact our Customer Services Department so that we can issue a returns number and advise you accordingly. No returns can be made without the return number. We would advise you to send the item back by either recorded delivery or special delivery.
Returns should be sent to –

Performance Oils Ltd
Returns Department
59 Rickmansworth Road
Amersham
Buckinghamshire
HP6 5JW

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS

CANCELLATION

If you do need to cancel an order for whatever reason, you have 5 days to do this after we have received your payment, please call us on 0208 737 0649; If however the goods have already been despatched to you in these circumstances you must return the products and pay the delivery costs.

ORDERING

Simply browse through our catalogue, select an item of your choice and add to your shopping cart. To make a purchase, you first need to add products to your shopping basket. This can be done by clicking on the 'Add to Basket' links found on all product pages. When an item is in your basket, it will be stored there ready for you to purchase should you wish to do so. You can add as many items to your basket as you wish, and you can delete or amend the quantities of each item by changing the number in the relevant 'quantity' column box. When you are ready to purchase, simply click on the 'checkout' button and you will move into online secure ordering area, where you will be asked to input your delivery details and email address, where confirmation of your order and order Ref No will be sent.

All prices are displayed in GBP (£ Sterling); all prices include VAT.


The PerformanceOilsLtd.co.uk website is operated by
Performance Oils Ltd, registered company number: 5084554

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